Chair Crazy

Website: https://chaircrazy.co.za
Company: Chair Crazy (Pty) Ltd

Introduction

1. This website (www.chaircrazy.co.za), related mobile-sites and software applications (hereinafter referred to as the ‘Website’) is owned and operated by Chair Crazy (Pty) Ltd (hereinafter referred to as ‘us’, ‘we’, ‘our’, ‘the Supplier’ and/or ‘Chair Crazy (Pty) Ltd’), a retailer of furniture.
2. The disclaimers, policies and terms and conditions on this page (hereinafter referred to as ‘Terms’ and/or ‘Conditions’) shall govern the order, sale and/or delivery of goods or services from Chair Crazy as well as the use of this website by any customer or person (hereinafter referred to as ‘you’, ‘your’, ‘user’, ‘customer’).
3. Any personal information or data collected when using this website whether, by communication, purchase invoicing or customer enquiry as well as in-store transactions (governed by these terms & conditions) shall be utilised for customer service, internal market research or direct marketing. This information shall not be shared with third parties except as far as it relates to customer service and delivery. For more information on the use of personal data, please refer to our ‘User Data Policy’ available on our website.
4. The Terms apply to all users/customers/visitors of the Chair Crazy website or of any of its stores .
5.  If you access and use this website, you accept and agree to be bound by and comply with the Terms and conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorised to access our website, use any of our website’s services or place an order on our website.

Waiver

1. Any failure on our part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
2. Severability
   • If any of the provisions of our terms or condition are determined by any competent authority to be invalid, unlawful, or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Variation

1. Chair Crazy may, at its sole discretion, change or amend any of these terms, conditions or policies without notification and it is the user's responsibility to ensure that he or she is satisfied with the terms and any amendments that may have been affected.
2. Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the terms or amendments made you should not proceed to transact with us either in-store or on through this website.

Errors, Omissions and Product Descriptions

1. While all reasonable effort is made to provide accurate information about products (including pricing, availability, features, and descriptions), we do not accept liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice, including after an order has been submitted in which case, where the correction is significant, we will take all reasonable effort to inform affected customers.
2. Product descriptions are for marketing purposes only and are presented in a simple easy-to-understand format.
3. Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Some colours, especially earthy tones are especially difficult to accurately describe and/or depict. Colour descriptions pertain to colour only and does not describe the actual materials.
4. Materials: Where a product description describes a product to be manufactured from a specific material such as ‘solid wood’ or ‘polypropylene’ this only refers to the most notable aspect of the product and does not necessarily imply that every part of the product is manufactured from this material. For example, items described to be manufactured from ‘solid wood’ may vary on the type of wood, may feature some other materials, from plywood or MDF. Descriptions such as ‘synthetic leather’ or ‘leatherette’ could, for example, refer to various materials including PU or PVC. Where broad terms are used, such as, but not limited to ‘wood,’ this may cover various forms of wood, including solid woods, veneers, MDF, laminated woods etc. The same shall apply to other materials.

Pricing & Stock

1. All prices advertised on our website includes VAT of 15%.
2. Prices published on the website applies to in-stock products only. In the event where a specific product may be sold out, and a customer places an order or enquiry before a price, specification or promotion could be updated, we will first inform the customer of any changes before processing the order. Should this not be accepted by the customer we reserve the right to cancel the order or any part thereof.
3. While most items listed on this website are in-stock, there may be occasions where items are temporarily out of stock, or where a waiting period applies due to a product having to be imported.

Delivery and Inspection of Goods

1. Prices advertised on this website shall exclude delivery charges unless otherwise specified.
2. No orders shall be dispatched until payment has cleared in our account.
3. Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 7-14 days published on the website and/or communicated by stores or sales consultants during such periods. Chair Crazy shall not accept any liability for any claims resulting from any losses or damages because of a delayed delivery of any order or part of an order.
4. Deliveries shall be made on weekdays during the courier/transporter’s standard daytime service hours, typically between 8:00 AM and 5:00 PM. After hour deliveries shall be subject to surcharges. In the event where goods have been shipped out via third party delivery service provider, and a reasonable number of delivery arrangements and/or attempts are proven to be unsuccessful due to customer not responding, unreachable or not cooperating, goods will be returned to our warehouse, and customer may be held liable for the return transport costs incurred.
5. Delivery fees include delivery to most towns and cities within the borders of South Africa. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk. Deliveries to outlying areas such as farms or small towns may also be subject to additional charges. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options. Should an agreement not be reached between us and the customer, we reserve the right to cancel the order and refund the customer in full.
6. It shall be the customer’s responsibility to properly inspect delivered goods. If packaging shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.
7. Due to size and nature, some products may be supplied and delivered in a knocked down/flat pack format and require self-assembly. Under the product specifications section for each item listed on the website the assembly requirements of each product are listed and classified as either being delivered assembled or alternatively requiring partial or full assembly.
8. Customers should ensure that the correct number of cartons as indicated on the waybill is received before signing the waybill. The number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages/cartons/pieces as indicated on the waybill should be verified by the customer or his representative before signing receipt of the goods. Customers should never sign as having received more packages as what was delivered as this could jeopardise any claim the customer may have related to short delivery of goods ordered.
9. Delivery is only guaranteed to be delivered to the delivery address supplied by the customer. Verification of the identity of the person receiving goods may not always be done by the transporter. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorised by the customer to receive delivery on their behalf and shall also be responsible to perform the duties of checking for damages or shortages.
10. Any discrepancies, damages or shortages on any delivery, including erroneous delivery, must be reported to us within 48 hours from time of delivery by submitting an email to sales@chaircrazy.co.za
11. Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.

Back Orders

1. All our items are imported therefore items on back order are subject to Freight Transit & Shipping Time and delays due to adverse weather conditions at the ports of entry.
2. Please check with our sales staff for lead times on back orders
3. A deposit of 50% is required for any back orders placed and it’s not refundable

Quotes

Quotes are valid for 7 days only, and a quote does not reserve stock until a deposit or full payment is made.

Reservations for items in stock are only accepted if a deposit of 50% is paid and valid for 48 hours only

CONTACT US

For any enquiries, please contact:

Chair Crazy (Pty) Ltd,
Cape Town: +27 (0)21 465 9991
Email: sales@chaircrazy.co.za