Chair Crazy

Website: https://chaircrazy.co.za
Company: Chair Crazy (Pty) Ltd

1. Unless otherwise specified, all products purchased from Chair Crazy come with a 14-day money-back satisfaction guarantee. This guarantee shall be calculated from the delivery date of the goods. This money-back guarantee does not apply to any ‘demo’ , ‘scratch and dent’ or “on special items” product purchased in-store where the customer was given the opportunity to inspect the product prior to purchase.
2. Customers wanting to return any product must submit a notice of return through the Chair Crazy email: sales@chaircrazy.co.za within 14 (fourteen) days of delivery with proof of purchase
3. Transport charges for products returned for refund under the 14-day money-back guarantee shall be borne by Chair Crazy and only apply to purchases delivered by Chair Crazy or its contracted delivery service providers. Original delivery charges paid by the customer shall not be refunded. Orders collected by the customer must be returned by the customer at their own cost to Chair Crazy warehouses.
4. Only where the product was collected from a store may a return be done to a specific store. Products ordered online may only be returned to the central warehouse in Cape Town.
5. All authorised returns under the provision of the 14-day money-back guarantee, must be ready for collection by our transporters no later than three days from date of expiry of the money-back guarantee. Should goods not be ready for collection by this time, the item shall no longer be accepted for refund.
6. Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our transporters collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as Chair Crazy will keep the customer liable for any damages to the product when received. 
7. Products returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 25% of the purchase price.
8. Products returned for refund shall be inspected thoroughly for damages or other discrepancies. Chair Crazy reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for missing components or items returned not in good condition.
9. Refunds may take up to 14 (fourteen) days from date of receipt of returned goods, subject to the return meeting the criteria for refund. Where Chair Crazy has determined deductions or surcharges to be deducted from the refund, such amounts shall be communicated to the customer and only after agreement on the final refund amount has been reached will refunds be processed for payment.
10. Where payments were made by credit card, refunds will be made through a payment reversal into the credit card. In the case of cash refunds by means of EFT transfer, customers are required to provide Chair Crazy with proof of banking details as well as the account holder’s proof of ID (or in the case of a company, a company registration number confirming the banking details provided.). No refunds will be paid to third parties.

Contact Us

For any delivery-related enquiries, please contact:

Chair Crazy (Pty) Ltd
Cape Town: +27 (0)21 465 9991
Johannesburg: +27 (0)11 882 0160
Email: sales@chaircrazy.co.za